Colors Bear

To ensure your 18k gold-plated jewelry remains in excellent condition, follow these care instructions:

1. Avoid Harsh Chemicals:
• Keep your jewelry away from perfumes, lotions, hair products, and cleaning agents. These substances can react with the gold plating and cause it to wear off.
2. Store Properly:
• When not in use, store your jewelry in a cool, dry place. Use a soft pouch or a lined jewelry box to prevent scratches and minimize exposure to air and moisture.
3. Clean Regularly:
• Clean your gold-plated jewelry every 2-3 weeks to maintain its shine. Use a soft cloth or a jewelry cleaning cloth to gently wipe the surface. Avoid abrasive materials that can scratch the plating.
4. Polishing:
• If your jewelry needs more thorough cleaning, use warm water mixed with a mild soap. Soak the jewelry for a few minutes, then gently scrub with a soft toothbrush. Rinse with clean water and dry thoroughly with a soft cloth.
5. Handle with Care:
• Always handle your jewelry with clean hands to prevent oils and dirt from transferring to the surface. Put on your jewelry last when getting dressed and take it off first when undressing.

By following these care instructions, you can keep your 18k gold-plated jewelry looking beautiful and extend its lifespan.

• 1. Is your jewelry real gold?
  • Our jewelry is 18k gold-plated, it has three layers of 18k gold over a base metal (copper). Palladium is also used in the process to ensure the gold plating adheres well and is very durable.
  2. Can I wear my gold-plated jewelry every day?
  • Yes, our gold-plated jewelry is designed for daily wear. The use of palladium in the plating process ensures the gold sticks well to the jewelry, making it highly durable.
  3. Will the gold plating wear off?
  • With proper care, our gold-plated jewelry can last a long time. The palladium layer helps the gold plating to adhere firmly to the copper base, reducing the chances of wear. Avoid exposure to harsh chemicals and abrasive materials to keep the plating intact.
  4. How should I clean my jewelry?
  • Clean your gold-plated jewelry every 2-3 weeks using a soft cloth or a jewelry cleaning cloth. For a deeper clean, use warm water mixed with mild soap, soak the jewelry briefly, and gently scrub with a soft toothbrush.
  5. Do you offer custom designs?
  • Currently, we do not offer custom designs. However, we have a wide range of beautiful pieces to choose from.
  6. What is your return policy?
  • We accept returns within 30 days of purchase. The jewelry must be in its original condition and packaging. Please refer to our shipping and returns page for more details.
  7. Is your jewelry hypoallergenic?
  • Our jewelry is made with high-quality materials and is generally safe for most people with sensitive skin. However, if you have specific allergies, please review the materials listed in the product specifications.
  8. How do I know my ring size?
  • Our rings are adjustable, so there is no need to worry about specific sizes. They can be comfortably adjusted to fit most fingers.
  9. Where do you source your jewelry from?
  • Our jewelry is sourced from a reputable manufacturer in Colombia, ensuring high-quality craftsmanship and materials.
  10. Can I shower with my jewelry on?
  • Yes, you can shower with your jewelry on. The palladium layer helps maintain the durability of the gold plating, even with exposure to water. However, to maintain its shine and appearance, it’s best to minimize exposure to water and other elements as much as possible.
  11. How long does shipping take?
  • Shipping generally takes 3-5 working days. Orders are processed within 1-3 business days, and delivery times depend on your selected shipping method.